Frequently Asked Questions

ORDERING ON BARBARA MILANO SG

To make purchases on Barbara Milano website, you are required to register an account. By creating an account with us, you can access exclusive areas and services dedicated to our customers only.

You can browse our new arrivals or select a specific product category from the e-store menu. There will be a search bar at the top right corner of the website for you. Once you've added the items to your shopping bag, you can review your selection, make changes, and check out. Enter your shipping address, billing address, and payment method to complete your purchase.

 

WHY CAN I NOT COMPLETE MY ORDER?

Check that you have entered the data for your preferred payment method correctly. If you're using a credit card and the problem persists, we recommend contacting your credit card company.

Do you require additional assistance? Please contact us and we will gladly assist you.

 

SHIPPING TIME AND COSTS

We provide complimentary express shipping. 3-5 business days is the average delivery time.

 

WHERE CAN I FIND MY ORDER?

In your Order History, you can find all information regarding your order and its delivery status.

 

CAN I CHOOSE A DELIVERY DATE AND TIME?

Unfortunately, it is not possible to choose a specific date and time.

 

WHAT SHOULD I DO IF MY ORDER HAS NOT BEEN DELIVERED YET?

If your order has not been delivered within the estimated time frame, we recommend that you: 

• Check the order status in your Order History.
• Check that the delivery address is correct.

Please contact us if you require any additional assistance; we will gladly assist you.

 

I CANNOT LOG INTO MY ACCOUNT. WHAT SHOULD I DO?

If you have forgotten your password, go to the Login page and click the "Forgot your password?" link to change it.

Please contact us if you require any additional assistance; we will gladly assist you.

 

HOW CAN I DELETE MY ACCOUNT?

Please contact us if you wish to cancel your Account.

 

AUTHENCITY

Barbara Milano products are made with the highest-quality materials, design, and craftsmanship. Barbara Milano guarantees the authenticity of all online purchases. All Barbara Milano products are individually quality-controlled by Barbara Milano specialists.

 

PRODUCT CARE

Your Barbara Milano item will preserve its qualities if it is not directly exposed to sources of light and heat, if it is stored inside its cloth case, and if it is not over-filled so that it can conserve its original shape. Excessive contact with water, oils, perfumes, or cosmetics is not recommended. If your item becomes wet, dab away excess moisture with a soft cloth and allow it to dry at room temperature. Always follow the label's care instructions.